THE FOLLOWING TERMS AND CONDITIONS APPLY TO ALL EVENTS, CAMPS, PRODUCTS AND OTHER ACTIVITIES BOOKED FROM Performance Hockey Coaching. 

1. CONFIRMATION

Your holiday* will be confirmed after we receive your booking form and the appropriate deposit. Please note that payment of the deposit is regarded as your acceptance of the booking conditions and is non-refundable.

2. CANCELLATIONS

If you wish to cancel the booking or any part thereof you must notify us immediately in writing. Until written confirmation is received we will continue to hold your reservation. All cancellations will be acknowledged. Cancellations, for any reason (including for a pandemic such as COVID-19) incur the following charges on the total booking value:

(a) More than 60 days before camp starts: No Charge.

(b) 60-30 days: 50% of the total holiday price.

(c) 29-15 days: 75% of the total holiday price.

(d) 14-1 day: 100% of the total holiday price.

3. YOUR RESPONSIBILITY

(a) Booking Responsibility for the details of bookings and for payments lies with the person making the initial booking. Replacement of any booking confirmation or duplicate paperwork will incur an administration charge of £15.00 per item requested.

(b) Late Payments, Returned Cheques. A £15.00 charge will be made on any cheque returned by the company’s bank. Any account left unsettled after the balance due date may incur a £40.00 charge.

(c) We reserve the right to decline any Booking or exclude any child at any time prior to or during the Holiday or activity if in our reasonable opinion the behaviour of the child is disruptive, dangerous, annoying or incompatible (whether as a result of any illness, disability, social behavioural problem(s) or otherwise) with the general enjoyment of other visitors. You agree and acknowledge that if We in Our absolute discretion deem that any adjustments (whether made by Us and/or You and/or the party member(s) in question) are not reasonable and/or are reasonable but are likely to adversely impact (e.g. from a safety or any other similar perspective) on any other child) Holiday or activity then Our decision to decline the Booking or exclude a child is final and shall not be open to legal challenge. Any additional costs so incurred shall be entirely Your responsibility.

(d) You shall advise Us at the time of Booking and immediately after Booking fully in writing of Your child's name contact details and any requirements needs or personal circumstances that You reasonably consider may affect the child during the Holiday including special dietary requirements illness disabilities any social behavioural problems (e.g. ADHD or any equivalent or similar or any other affliction that may render the child Incompatible as defined at clause 3c above that a child currently has or has recently experienced or any other such personal and/or sensitive information (Personal Information).

4. PAYMENT

All accounts must be fully paid before we can accept a child at camp. Any balance payments are due eight weeks prior to the event unless otherwise stated. Full payment will be required for all holidays booked after this date.

5. PERSONAL PROPERTY

All your child's personal property is your own responsibility, unless loss or damage is proven to be due to PHC negligence. If anything is missing when your son or daughter leaves Camp please let the Camp Director know about it right away as there may still be time to find it before Camp closes down at the end of the season. Expensive and treasured items such as but not limited to jewellery, music players, mobile phones, designer clothes/shoes/trainers, etc., should not be brought to camp as they are often unnecessary and inappropriate on an activity holiday.

6. OFFSITE ACTIVITIES

Some of our events include excursions and offsite activities. All our usual standards of care and supervision apply. All children may participate in off-site events unless we specifically receive written notification to the contrary from parents or guardians.

7. PROGRAMME RESTRICTIONS/CHANGES

Some camps may not offer the full complement of activities listed due to site restrictions. Alternative activities will always be available. The timetables for certain activities are subject to alteration in the event of wet weather conditions, or other factors which are beyond our control. In the event sessions are cancelled due to safety reasons, or factors beyond our control, we will not be contractually obliged to give any refund, but we will look at every case on its own merits. 

8. NEGLIGENCE

We accept responsibility for personal injury and for loss and damage generally, but only if caused by the proven negligence of the company or its employees. We do not accept responsibility for events which are outside of our direct control. These include (but not exclusively) force majeure events such as strikes, bad weather, war, etc. and injury, loss or damage that may occur while we are using third parties or subcontractors such as transportation companies.

12. COMPENSATION

In the unlikely event that a child experiences a problem or difficulty while at camp, the matter should be reported immediately to:

(a) The Camp Manager who has the authority and direct knowledge to deal with most queries.

(b) If he or she fails to resolve the difficulty to your satisfaction, then write to us at our Head Office within 10 days of your child leaving camp. We will only compensate complaints if both these conditions are met.

13. PHOTOGRAPHY

(a) The copyright of all photography appearing on our website or in our brochures belongs to PHC. No reproduction may be made without prior permission from the company.

(b) Please inform PHC if you do not want your child's photograph taken, it may be used in future brochures, website and social media.

* the term holiday refers to any product, camp, event or booking made with PHC